Almost 100 Dutch municipalities participate in the biggest cross-border electronic identification project in the world. Enabling cross-border online access to public services allows them to benefit from decreased costs and paperwork, while increasing the level of service providers to citizens and businesses. As front-runners in the area of digitisation, they prepare the public sector for requirements of the eIDAS regulation 910/2014 in accepting the eIDs of member states of the European Union by September 2018.
‘We are focused on offering non-Dutch speakers the same services as native speakers’, says Erik Hoorweg, advisor and innovator for client contact at the municipalities of Voorschoten and Wassenaar, in the western Dutch province of Zuid-Holland.
‘We are ready for European users, but our infrastructure needs to become eIDAS proof first’, says Monique van der Stappen, advisor at ISHW (a IT collaboration between five municipalities in the region of ‘Hoeksche Waard’) in the western Dutch province of Zuid-Holland.
“Fulfilling the expectations and needs of the end users is becoming more and more important”, says Elvera Meuwissen, functional application manager and webmaster at the municipality of Leudal, in the southern Dutch province of Limburg.
‘For users with an European eID the process will become easier and safer’, says Jolanda Prins, webmaster and communication officer at the municipality of Wierden, in the eastern Dutch province of Overijssel.
‘Within this process we look to other participating municipalities. Exchanging experiences and insights allows us to reap the benefits of eIDAS‘, says Patrick Jonkman, advisor at the municipality of Almelo, in the eastern Dutch province of Overijssel.
Participating municipalities take advantage of the knowledge generated by their fellow participants and Connectis. Communication materials, such as leaflets, infographics and quick reference cards for support staff are just a few of the benefits for participating municipalities.
Do you work for one of the 100 participating municipalities and do you want to ensure your communication approach best matches the needs of European citizens and businesses? Additional support and communication advice is available.
Does your municipality want to become eIDAS-ready by 2018? Connectis provides secure and effortless login solutions that allow European citizens and businesses to access the online services of your municipality. Options to connect your municipality in the future are available.