‘We can use digital features to our advantage, says Dirk Visser, e-government service officer at the municipality of Urk, in the central Dutch province of Flevoland.

‘We are focused on offering non-Dutch speakers the same services as native speakers’, says Erik Hoorweg, advisor and innovator for client contact at the municipalities of Voorschoten and Wassenaar, in the western Dutch province of Zuid-Holland.

‘We are ready for European users, but our infrastructure needs to become eIDAS proof first’, says Monique van der Stappen, advisor at ISHW (a IT collaboration between five municipalities in the region of ‘Hoeksche Waard’) in the western Dutch province of Zuid-Holland.

“Fulfilling the expectations and needs of the end users is becoming more and more important”, says Elvera Meuwissen, functional application manager and webmaster at the municipality of Leudal, in the southern Dutch province of Limburg.

‘For users with an European eID the process will become easier and safer’, says Jolanda Prins, webmaster and communication officer at the municipality of Wierden, in the eastern Dutch province of Overijssel.

‘Within this process we look to other participating municipalities. Exchanging experiences and insights allows us to reap the benefits of eIDAS‘, says Patrick Jonkman, advisor at the municipality of Almelo, in the eastern Dutch province of Overijssel.

‘We would like to ensure that personal support is available to our international community’ says Richard Michel, e-government advisor for the municipality of Ede, in the province of Gelderland.