“With the right support, we are ready to enable European users to access our online public services”
Robert Jaspers, project leader at the municipality of Velsen in the Western Dutch province of Noord-Holland
A large part of all communication to our municipality is now done electronically, instead of using paperwork. The municipality of Velsen would like to enable European citizens to have the same options as local citizens. Currently, the initial contact with European customers to set up a meeting is mostly done by phone. Often, this includes help from translators.
Velsen would like to attract more students, expats and seasonal workers in the coming 10 years. This matches our ‘Vision 2025’ (Kennisrijk werken in Velsen). We would like to establish the required digital service environment for this. eIDAS enables European citizens to digitally register in our municipality, whereas currently they would need to physically visit us at the municipality.