“Fulfilling the expectations and needs of the end users is becoming more and more important”
Elvera Meuwissen, functional application manager and webmaster at the municipality of Leudal, in the southern Dutch province of Limburg
From my role as webmaster I am directly involved in the implementation of eIDAS in the municipality of Leudal. Digitisation enhancements, such as eIDAS, are bringing about many changes to my role within the municipality. As requesting services as a citizen or company is becoming easier, it allows us to further focus on the expectations and the needs of those requesting services from us.
We actively use the data that end users provide us and I can imagine that the experiences of European citizens requesting our services will provide us with new insights for further improvements.