“Introducing online public services requires the set-up and proper governance of new processes”
Hans Lammers, senior advisor information facilities at the municipality of Enschede, in the eastern Dutch province of Overijssel
The municipality of Enschede is committed to delivering an excellent service level. Digitalisation of our services plays a large role in achieving this ambition. From my role as a senior advisor information facilities, I collaborate with different internal departments to incorporate digitisation. Introducing online public services requires the set-up and proper governance of new processes.
Opening up our public online services to European citizens and business representatives enables European tourists, students and European employees working in our municipality to request our services. Becoming eIDAS proof requires us to be up to date about the developments of the eIDAS regulation and which services are suitable for participation.