“As a municipality, we need to know where developments are heading”
Marijke Göttgens, advisor for information management at the municipality of Enschede
Digitisation allows us, as a municipality, to guide citizens in becoming more self-reliant. Each party involved wants to achieve digitisation, but the means to reaching this goal are very diverse. There are many options, many different players. As a municipality, I need to know where these developments are heading.
Currently, European citizens can only request our online public services if they have a Dutch DigiD eID method. I expect that digitally savvy users, who enjoy trying out new possibilities, will be the first to use their European eID to access our services. At this point i find it unpredictable which services they will request from us, and what I can do to be prepared for the future.