“We are focused on offering non-Dutch speakers the same services as native speakers.”
Erik Hoorweg, advisor and innovator for client contact at the municipalities of Voorschoten and Wassenaar
Digitisation keeps me occupied all day. Our municipality has made tremendous progress. The improved service level has given more control to citizens and businesses in our community. Being a hotspot for expats, participating as a front-runner for eIDAS was quickly decided upon. Currently expats represent around 20% of all users requesting our services. They settle down in Wassenaar because of the excellent schooling options for children as well as its convenient location near different business areas. Our municipality wants to ensure they experience the same convenience in contact with us.
Currently, foreign users not having a Dutch eID have to visit our municipality on a regular basis. It often involves frequent contact through expat agencies. Service required are for instance: registering as a resident, moving abroad or requesting an extract from the Basic Registration System (BRP). We are focused on offering non-Dutch speakers the same services as native speakers. Therefore we have translated our services and e-forms in the English language. Depending on the technical and legal requirements, I would like to see our municipality offering guarantee declarations to users with an European eID as well. In order to expand the number of online public services to foreign users, we need to work together with the Dutch ministries to set the right requirements.