“We hope that our story inspires other municipalities across the country.”
Erik Hoorweg, advisor and innovator for client contact at the municipalities of Voorschoten and Wassenaar
Unlike the municipalities of Voorschoten and Wassenaar, I see that other Dutch municipalities are still getting used to the idea of having to implement eIDAS. We have already decided on the forms, we have translated them and are working on optimising the customer journey of non-Dutch speakers. We are a few steps further. Introducing eIDAS is not just about making forms available to European citizens, it is about offering them with the best service level.
However, I do see there is a growing overall interest in the topic. Articles on eIDAS are being placed on social media and in professional journals. Our municipalities attempt to support this movement. When we are eIDAS proof we will approach several local and regional media organisations. We are informing expat organisations and centers in the regions of The Hague and Leiden. We hope that our story inspires other municipalities across the country.